Calling a facility
What should I know before I call?
When you call, facility staff will ask questions about yourself. You can ask questions too. It’s important to make sure the services and facility are a good fit for you.
This is a confidential call. Answering the questions honestly is important, and you won’t be reported to law enforcement for talking about using illegal drugs.
If a facility can’t see you within 48 hours, try another one. A sign of quality care is being able to be seen quickly. Many programs offer walk-in care, or interim care if only a waitlist is available.
Questions you may be asked
- If you’re calling for yourself or someone else.
- Which drugs or alcohol have you been using, for how long, and how much.
- Current health conditions and medications, including pain medications you’re currently taking.
- What financial resources are you working with (insurance, money from a loved one, etc.?)
Questions you may want to ask the facility
- When can I get an appointment?
- How much will treatment cost? Do you accept my insurance?
- What do I need to bring? What should I not bring?
- How do I get to the facility? Is there public transportation? Can you pick me up?
- Consider asking questions that are important for you and your situation:
- Is the facility smoke-free or is smoking allowed?
- Are there childcare options available?
- What types of medications am I allowed to take while in treatment?
- What kind of family contact is allowed, and when?
(Page published: October 2019)